Eneba review
Updated October 1, 2026 · LootCue Editorial Team · Facts checked October 1, 2026
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Our verdict
Eneba suits gamers who want keys, cards and top-ups from the same shop, and who will read the product title to check the region before paying. Delivery is immediate and refunds are narrow, with a service fee added at checkout, and Eneba has been trading since 2018.
Key facts
- Best for
- Gamers buying keys, cards and top-ups who read the region label before they pay.
- Buyer protection
- Yes (Source, checked October 1, 2026)
- Instant delivery
- Yes (Source, checked October 1, 2026)
- Region lock shown
- Yes (Source, checked October 1, 2026)
- Checkout service fee
- Yes (Source, checked October 1, 2026)
- Loyalty scheme
- Yes (Source, checked October 1, 2026)
- Markets
- LT (Source, checked October 1, 2026)
- Legal entity
- UAB "Helis play" (Source, checked October 1, 2026)
- Headquarters
- Lithuania (Source, checked October 1, 2026)
- Founded
- 2018 (Source, checked October 1, 2026)
- Support channels
- Email, Help-centre, Community (Source, checked October 1, 2026)
- Products
- Game keys, Gift cards, Wallet codes, Game subscriptions, In game currency, Dlc, Bundles
- Platforms
- Pc, Playstation, Xbox, Switch, Mobile
- Store type
- Marketplace
- Payment methods
- Card, Paypal, Apple pay, Google pay, Local wallets
- Official website
- eneba.com
Apps and profiles
- Get the app
- Google Play
- Elsewhere
- TrustpilotX
Pros and cons
Pros
- Instant delivery: the code appears on your library page or in the confirmation email as soon as payment goes through.
- The region is written into the product title, so a code meant for one region is not mistaken for another.
- Refunds are possible while a code is unviewed and again if the code itself is invalid or already used, inside a fixed window.
- Eneba runs the Enebium Club, a loyalty program for repeat buyers.
Cons
- Support runs on email, help centre and community only, so a dead or invalid code has no live chat or phone line to fall back on.
- A service fee is collected at checkout on top of the listing price, which raises the outlay past the figure on the product page.
- Once a code has been viewed the refund route closes, since refunds are limited to an unviewed code or one that proves invalid or already used.
- A code bought for the wrong region is not among the cases covered by Eneba's buyer protection, so the region written into the product title does the work instead.
Who it suits
- Players on PC and console who want keys, cards and top-ups handled by the same seller.
- Buyers who check the product title before paying, since the region sits there and the refund cases are narrow.
- Shoppers who accept marketplace sellers and want to see who is selling the key.
Who should look elsewhere
- Anyone budgeting a fixed all-in price, because a service fee is added at checkout on top of the listing price.
- Buyers who want a phone line for a broken key, since support runs by email, a help centre and a community space.
- Shoppers who need the game's publisher behind the sale, because Eneba's sellers are not the publisher of the key.
Core features
Eneba hands over the code as soon as payment goes through. You get a CD key to activate the game, and you can copy it from your library page or from the confirmation email, so nothing has to ship and nothing has to wait. Every product title names the region it covers, which matters most on gift cards and codes that differ by region. That label sits in the title itself, so it can be read before checkout rather than after. Refunds are the part worth reading twice. Eneba allows a refund within a fixed window, and only in specific cases: the product code has not been viewed, or the code itself turns out to be invalid or already used. A code that has been opened and does not suit the game is not covered by that wording. There is a cost to weigh as well, since a service fee is collected at checkout on top of the listing price. And for repeat buyers there is the Enebium Club, a loyalty program covering further purchases.
The company behind it
Eneba trades as UAB "Helis play", registered in Lithuania, and has sold keys there since 2018. The same operator appears on the storefront, on the support pages and in the legal notice, with a Vilnius address behind it, so there is a named company behind the counter rather than a listing-only site. Support is written rather than spoken. Questions go to a support inbox, a self-serve help centre and a community space, and an affiliate manager answers partnership enquiries by email. In practice a key problem is resolved by ticket, which suits buyers who keep their order confirmations and suits them less if they want a person on the phone in the moment. The name to quote in a dispute about a code is that same registered entity, and the support inbox is the channel it answers on.
How Eneba compares
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Frequently asked questions
If a key is invalid or already used, can I get a refund?+
Eneba is a marketplace, so the seller of your key is not the publisher of the game. A refund comes only in the cases Eneba lists, inside a fixed window: the code has not been viewed yet, or the code itself turns out to be invalid or already used. Anything else needs a ticket and may not qualify.
Which platforms can I buy keys for?+
Eneba covers PC, PlayStation, Xbox and more. Desktop, console and mobile titles sit in the same shop rather than in separate stores, so a console buyer does not need a second account. Region still decides whether a code activates on your account, so the title matters as much as the platform.
How do I pay, and is there a fee on top?+
Payment runs through card, PayPal, Apple Pay and more, and an Eneba Wallet can be used at checkout as well. A service fee is collected on top of the listing price, so the amount that leaves your account is higher than the number on the product page. Budget for that difference before you compare prices across shops.
Which country is Eneba registered in?+
The market Eneba states is Lithuania, and the operator is registered in Lithuania, with a Vilnius address in its legal notice. That is the registered home of the seller behind the listings, and it is the name to check if a code goes wrong.
Who is behind Eneba?+
The operator is UAB "Helis play", registered in Lithuania and trading since 2018. The same company name appears on the storefront and in the legal notice, so a dispute about a code has a named counterparty. Support answers through a support inbox, a help centre and a community space.
What happens if I buy a code for the wrong region?+
The region is written into the product title, so the mistake is visible before you pay rather than after. Refunds are limited to a code that has not been viewed, or one that proves invalid or already used, so a code bought for the wrong region is not among the cases Eneba covers. Read the title every time.
Sources
- eneba.com checked October 1, 2026
Backs: Headquarters, Legal entity, Markets
“Gyneju St. 4-333, Vilnius, the Republic of Lithuania”
- eneba.com/about-us checked October 1, 2026
Backs: Founded, Platforms, Products
“Eneba was launched in 2018”
- eneba.com/become-affiliate checked October 1, 2026
Backs: Support channels
“An affiliate manager will get back to you via e-mail within 1-3 business days ... Still have questions? Create a ticket ... Community: Discord”
- eneba.com/enebium checked October 1, 2026
Backs: Loyalty scheme
“Enebium Club Loyalty Program”
- eneba.com/store/steam-gift-cards checked October 1, 2026
Backs: Payment methods, Region lock shown
“On the checkout page, you can apply any discount codes you may have, then select your preferred payment method - there are a lot of bank options, as well as the chance to use your Eneba Wallet.”
- eneba.com/support/article/how-to-buy-on-eneba checked October 1, 2026
Backs: Instant delivery
“When the payment goes through - voila! You have a CD key to activate your game. You can copy the key from our page (My Library if you are a registered user) or from the confirmation letter we sent...”
- eneba.com/support/article/refund-after-product-purchase checked October 1, 2026
Backs: Buyer protection, Store type
“Within these 14 days, you can only receive a refund in these two cases: Before the product code is viewed (not displayed). If there's an issue with the product code itself (it is either invalid or...”
- eneba.com/support/article/what-is-service-fee checked October 1, 2026
Backs: Checkout service fee
“A service fee, also known as a service charge, is a fee collected to pay for services related to the product or product service.”
Compiled from 8 source pages, checked October 1, 2026. We did not open an account.