Epic Games Store review
Updated October 1, 2026 · LootCue Editorial Team · Facts checked October 1, 2026
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Our verdict
Epic Games Store suits players who want to buy games from the company that publishes them, on an account that covers their computer and phone. It has been open since 2018, and eligible purchases earn a share of the spend back as store credit, which favours buying several titles together.
Key facts
- Best for
- Buying PC and phone games from the publisher that made them.
- Loyalty scheme
- Yes (Source, checked October 1, 2026)
- Founded
- 2018 (Source, checked October 1, 2026)
- Support channels
- Help-centre (Source, checked October 1, 2026)
- Products
- Game keys, Dlc, Drm free
- Platforms
- Pc, Mobile
- Store type
- Publisher store
- Official website
- store.epicgames.com
Pros and cons
Pros
- Eligible purchases earn a share of what you spend back in store currency, so concentrating a budget into a larger order pays more back than splitting it across several.
- The seller is the publisher behind the store, so the shop and the studio share the same owner instead of sitting on opposite sides of a sale.
- The storefront has been open since 2018, so it is a long-standing route rather than a recent experiment.
- The same account reaches a desktop machine and a phone, which keeps a library in that same storefront across devices.
Cons
- Every purchase arrives as a redemption key for Epic's store, so the game you buy is unlocked inside that client rather than wherever you would like it.
- The reward pays back a share of eligible spend, which favours buying several titles together over picking them up as you go.
- The store covers pc and mobile, but the phone version of the client landed after the desktop one, so the mobile side is the newer piece.
Ready to try Epic Games Store?
Scored 8.5 / 10 by LootCue.
Who it suits
- Players who want the publisher of a game to be the seller, since the storefront belongs to the studio behind the titles.
- Shoppers who buy in batches, because the loyalty scheme hands back a share of what they spend.
- Readers who use a computer and a phone and want the same storefront to cover both.
Who should look elsewhere
- Buyers who want a download that sits outside the store's own client, since a purchase here is redeemed as a key for it.
- Shoppers who expect live help on a call, since Epic's support runs through a help centre of written articles.
- Readers who want to weigh several sellers of the same title, since the storefront here is run by the games' publisher.
The company behind it
Epic Games Store is the digital shop Epic Games runs for its own games, and it opened in 2018 as a software client for desktop computers rather than a shelf that other sellers compete on. Android and iOS versions of the client arrived later, which is why the store reads as a computer-led service with a phone extension. The important part of the setup is ownership: the company deciding which games sit on the shelf is the company collecting the money when one of them sells, and the loyalty scheme is aimed at pulling buyers back to that same shelf. Questions about accounts and orders go to Epic Games Support, which works from a help centre of written articles rather than from a live queue, so expect to search out your own answers more often than to be helped directly. Buyers who weigh a storefront on how the money moves will find this one simple to read, and buyers who weigh it on how easily a person helps them will find it thin.
How Epic Games Store compares
8.5 vs 9.3Plarium
8.5 vs 9.2- 8.5 vs 9.3
8.5 vs 9.3
8.5 vs 9.2Worth comparing if you would rather see another answer to buying games for both a computer and a phone.
8.5 vs 9.2
8.5 vs 9.2
8.5 vs 9.0
8.5 vs 8.9
GGPick
Frequently asked questions
What is Epic Games Store and who runs it?+
It is a digital shop for games run by Epic Games, the studio behind it. The company opened the store in 2018 as a software client for desktop computers, and it has traded there ever since. Buying from it means buying from the publisher of games rather than from a reseller listing them.
Which platforms does the store run on?+
The client runs on desktop machines and on phones, so the same account reaches both. The desktop version arrived for Windows and Mac computers, and the Android and iOS versions came later. Trading since 2018, the service grew out of a computer-first setup and added phones afterwards.
Does spending here earn anything back?+
Eligible purchases earn a share of what you spend back in store currency, so concentrating a budget into a larger order pays more back than splitting it across several smaller ones. The scheme belongs to a storefront that has been open since 2018 and still pays out in its own currency.
Does the loyalty scheme apply to every purchase?+
Eligible purchases earn a share of the spend back in store currency, but eligibility is what decides the rest, so check that a title counts before you build a basket around the reward. The store has been open since 2018 and has not stopped paying out in its own currency.
What do I actually get when I buy a game?+
Epic says it does not impose DRM restrictions on the games it sells through the platform, and that a purchase arrives as a redemption key for the store. What you get is redeemed inside Epic's own client, which keeps the handover simple but puts your library in that storefront.
How do I get help with an account or a purchase?+
Support comes from Epic Games Support, and it runs through help centre built from Epic's own written articles. You will be searching answers rather than talking to a person, so a specific order problem can take some digging before it is pinned down.
Why would I choose a storefront run by the game's publisher?+
The seller and the studio behind the games are the same company, so the shop and the catalogue come from one house rather than a reseller's shelf. Trading since 2018, the storefront pays a share of eligible spend back in store currency, which suits anyone buying in batches.
Sources
- en.wikipedia.org/wiki/Epic_Games_Store checked October 1, 2026
Backs: Founded, Loyalty scheme, Platforms, Products, Store type
“The store opened days later, on December 6, 2018”
- help.epicgames.com/en-US/c-Category_EpicStore/c-Account checked October 1, 2026
Backs: Support channels
“Epic Games Support”
Compiled from 2 source pages, checked October 1, 2026. We did not open an account.