Merchoid review
Updated October 1, 2026 · LootCue Editorial Team · Facts checked October 1, 2026
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Our verdict
Merchoid suits fans who want officially licensed anime, gaming and band merchandise and can plan around a set release, with preorders on new items and a return window of 100 days from dispatch. Collectors who put licensed designs and a roomy returns policy first will find the catalogue worth the trip.
Key facts
- Best for
- Fans after officially licensed anime, gaming and band merchandise, with preorders and a return window of 100 days.
- Return window
- 100 days (Source, checked October 1, 2026)
- Free delivery threshold
- $0 (Source, checked October 1, 2026)
- Pre-orders
- Yes (Source, checked October 1, 2026)
- Officially licensed only
- Yes (Source, checked October 1, 2026)
- Markets
- GB, AU, CA, DE, FR, ES, NL (Source, checked October 1, 2026)
- Legal entity
- Merchoid Ltd (Source, checked October 1, 2026)
- Headquarters
- United Kingdom (Source, checked October 1, 2026)
- Founded
- 2015 (Source, checked October 1, 2026)
- Support channels
- Email, Help-centre (Source, checked October 1, 2026)
- Departments
- Anime merch, Apparel, Band merch, Comics, Figures, Game merch, Plush, Posters and art
- Official website
- merchoid.com
Pros and cons
Pros
- Everything sold is officially licensed, so designs come from the rights holders rather than copies made outside the licensor.
- A return window of 100 days from dispatch leaves room to change your mind after a parcel lands.
- Preorders let a collector reserve an item before it ships rather than chasing a release on the day.
- The lines cover anime, gaming and band merchandise, so fans of several fandoms find stock in one place.
- Backed by Merchoid Ltd, incorporated in 2015, so there is a named company behind the storefront.
Cons
- Support runs on email and help centre only, with no phone line or live chat to fall back on.
- A return has to be requested within 100 days of dispatch, so a decision made long after delivery falls outside the window.
- Preorders are paid for before the parcel exists, so a shopper unsure about a release date carries the wait.
Who it suits
- Fans of anime, gaming and band merchandise who want officially licensed designs.
- Collectors who want to reserve new items before release rather than chase them on the day.
- Buyers outside the UK, with stores for the UK, Australia and Canada among the markets served.
Who should look elsewhere
- Anyone who needs to speak to someone by phone or live chat, since help runs through a help centre and email.
- Shoppers who decide long after delivery, because a return has to be requested within 100 days of dispatch.
What it does well
The clearest selling point is licensing. Everything Merchoid sells is officially licensed, so artwork and designs come from the rights holders rather than copies made outside the licensor, and that covers every line in the catalogue rather than a selection. Preorders run alongside it, so a collector can reserve an item ahead of its release instead of missing the window. The trade-off is timing: the money goes out before the parcel does, and the wait follows the release schedule rather than the store's dispatch speed. Returns are roomy, and the detail that matters is where the clock starts. A request has to be made within 100 days of the order being dispatched, so a buyer who spots a fault on arrival still has the whole window ahead of them, while someone who decides late has little left to work with.
Who runs it
Merchoid is run by Merchoid Ltd, a company registered in the United Kingdom and incorporated in 2015. That is a named business with a public record behind the storefront, so a buyer whose order goes wrong has a company to point at rather than an anonymous seller. Support is modest for a store of that kind. Help goes through a help centre and email, so a stuck order is resolved in writing rather than by voice, and that written record tends to work in the buyer's favour when a refund needs chasing. Buyers who expect a person on the line should weigh that before ordering.
How Merchoid compares
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Where Merchoid is available
Countries from the brand (Source, checked October 1, 2026)
Frequently asked questions
Which countries does Merchoid ship to?+
The store runs separate shops for 7 countries including the United Kingdom, Australia and Canada, so a buyer outside the UK can order to Australia, Canada or several European markets. Merchoid is based in the United Kingdom, and each market browses through its own store pages with market-specific listings.
How long do I have to return something?+
A return has to be requested within 100 days of the order being dispatched. The clock starts when the parcel leaves rather than when it arrives, so a buyer who finds a fault on delivery still has the whole window ahead of them. Anyone who decides after that window has fewer options left.
What does Merchoid sell?+
The shop's lines include anime merchandise, apparel and plush among others, and everything it sells is officially licensed. The store has traded since 2015, so the catalogue comes from a long-running seller rather than a new listing.
Is everything in the shop officially licensed?+
Every item Merchoid sells is officially licensed, so designs come from the rights holders rather than unauthorised copies. The seller behind the catalogue is Merchoid Ltd, incorporated in 2015, which means the licensing claim sits with a named company rather than an anonymous storefront.
Can I preorder new items before release?+
Preorders are available, so a collector can reserve an item ahead of its release and avoid missing the window. The money goes out before the parcel does, and the wait follows the release schedule. Returns still apply, with a request needed within 100 days of dispatch.
Who runs Merchoid and where is it based?+
The store is run by Merchoid Ltd, incorporated in 2015 and registered in the United Kingdom. That gives buyers a named company and a trading history to check when an order goes wrong, rather than a seller with no public footprint. Support runs through a help centre and email.
Sources
- find-and-update.company-information.service.gov.uk/compan... checked October 1, 2026
Backs: Founded
“Incorporated on 19 August 2015”
- merchoid.com checked October 1, 2026
Backs: Headquarters, Markets, Pre-orders
“Merchoid Ltd, KW House, 11 Stourdale Road, Birmingham, B64 7BG, United Kingdom”
- merchoid.com/about-us checked October 1, 2026
Backs: Legal entity, Officially licensed only
“Address Merchoid Ltd, KW House, 11 Stourdale Road, Birmingham, B64 7BG, United Kingdom”
- merchoid.com/collectibles checked October 1, 2026
Backs: Departments
“Merchoid shop menu: Anime, Gaming, T-Shirts and Clothing, Home and Office (Posters and Wallscrolls, Wall Art), Collectibles (Plush, Models and Figures), band-merch artists AC/DC”
- merchoid.com/contact-us checked October 1, 2026
Backs: Support channels
“Click here to visit the help desk for support through e-mail.”
- merchoid.com/refund-returns-policy checked October 1, 2026
Backs: Return window
“Please reach out to us within 100 days of your order being dispatched to initiate a return.”
- merchoid.com/shipping-policy checked October 1, 2026
Backs: Free delivery threshold
“We proudly offer free shipping for the majority of countries. However, some countries may incur shipping charges.”
Compiled from 7 source pages, checked October 1, 2026. We did not open an account.
Merchoid
Fans after officially licensed anime, gaming and band merchandise, with preorders and a return window of 100 days.