Riot Games review
Updated October 1, 2026 · LootCue Editorial Team · Facts checked October 1, 2026
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Our verdict
Riot Games suits players who want its games on PC, consoles and mobile, plus fans who want the studio's own characters as figures and plush. Store orders can be returned within 45 days of arrival, though opened collectibles and plush are non-returnable, so check the condition before you unbox.
Key facts
- Best for
- Players on PC, console or mobile who also want Riot Games' own collectibles.
- Price model
- Free to play (Source, checked October 1, 2026)
- Plan price per month
- $0 (Source, checked October 1, 2026)
- Markets
- US, CA, PR, AT, BE, CZ, DK, FI, FR, DE, GR, HU, IE, IT, LU, NL, NO, PL, PT, RO, ES, SE, CH, TR, GB, AU, NZ, SG, TW (Source, checked October 1, 2026)
- Legal entity
- Riot Games, Inc. (Source, checked October 1, 2026)
- Headquarters
- United States (Source, checked October 1, 2026)
- Founded
- 2006 (Source, checked October 1, 2026)
- Support channels
- Email, Help-centre (Source, checked October 1, 2026)
- Genres
- Moba, Strategy, Shooter, Card
- Platforms
- Pc, Playstation, Xbox, Mobile
- Official website
- riotgames.com
Figures and collectibles
- Brand or store
- Brand (Source, checked October 1, 2026)
- Pre-orders
- Yes (Source, checked October 1, 2026)
- Return window
- 45 days (Source, checked October 1, 2026)
- Markets
- US, CA, PR, AT, BE, CZ, DK, FI, FR, DE, GR, HU, IE, IT, LU, NL, NO, PL, PT, RO, ES, SE, CH, TR, GB, AU, NZ, SG, TW (Source, checked October 1, 2026)
- Legal entity
- Riot Games, Inc. (Source, checked October 1, 2026)
- Headquarters
- United States (Source, checked October 1, 2026)
- Founded
- 2006 (Source, checked October 1, 2026)
- Support channels
- Email, Help-centre (Source, checked October 1, 2026)
- Products
- Scale figures, Plush
Apps and profiles
Pros and cons
Pros
- The team battle title League of Legends is described by the studio as free to play, so starting it needs no purchase.
- Store orders can be returned for a refund within 45 days of arriving.
- Pre-orders are accepted, and buyers can cancel one by contacting support before its shipping date.
- Riot Games sells scale figures and plush in its own store, including special and limited pieces the studio develops to mark moments and characters from its games.
Cons
- Support runs on email and help centre, so a question that needs a same-day answer waits for a written reply.
- Opened collectibles, plush and similar items are non-returnable, so they fall outside the 45 day window.
- Every order contracts with Riot Games, Inc. in the United States, so buyers elsewhere have no separate local entity to deal with.
Who it suits
- Players who want Riot Games titles on PC, consoles and mobile, from a team battle game to a shooter.
- Fans who want the studio's own characters as scale figures and plush, with special and limited pieces developed in house.
- Shoppers inside Riot Games' shipping regions who want a 45 day return window on store orders.
Who should look elsewhere
- Shoppers whose questions need a phone line or live chat, since the store answers in writing by email and through a help centre.
- Collectors who want opened items refunded, because collectibles and plush are non-returnable once unboxed, even inside the 45 day window.
- Readers who want characters from several studios in one place rather than from a single developer.
Who runs it
Riot Games develops, publishes and supports its own games, and customers deal with Riot Games, Inc. rather than a separate retailer. The company was founded in 2006 for that purpose and is based in the United States, so its terms of service, shipping terms and returns policy all come from one place. Anyone with an account, a purchase or a delivery question starts at the Riot Support help centre, where a ticket can be submitted and the terms of service sit alongside it. Support runs in writing, which suits account questions that can wait for a considered answer, and it leaves anything urgent sitting in a queue until a reply arrives. Because the store, the games and the support desk sit inside the same company, a problem with an order goes to the party that built the game it relates to, and the policy that covers it is the same one players already read when they made an account.
How Riot Games compares
9.0 vs 9.3Plarium
9.0 vs 9.2- 9.0 vs 9.3
9.0 vs 9.3
9.0 vs 9.2
9.0 vs 9.2
9.0 vs 9.2
9.0 vs 9.0
9.0 vs 8.9
Starforged
Crossout
Star Stable
War Thunder
Enlisted
Inn.games EU
Humbrol GB
GGPick
Woodestic
Perfect World RU
Norns
Vertexhub
Where Riot Games is available
- Available
- Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Thailand
Countries from the brand (Source, checked October 1, 2026)
Frequently asked questions
What does League of Legends cost to start?+
League of Legends, the team battle title at the centre of Riot Games' catalogue, is described by the studio as free to play on its own page. Spending on skins and other cosmetics sits on top of that as an optional extra rather than a condition of access to the game.
How long do I have to return something from the Riot Games store?+
Store orders can go back for a refund within 45 days of arriving, which leaves room to change your mind about a piece. Condition is the catch: collectibles, plush and similar items become non-returnable once they have been opened or taken out of their original packaging, so a figure unboxed to look it over cannot go back inside that window.
Which countries does the Riot Games store ship to?+
The Riot Games store ships across 29 countries including the United States, Canada and Puerto Rico. Orders placed in the Americas and in Asia and Oceania are fulfilled from the US, while European orders are fulfilled from the Netherlands, so delivery time and any duty charged on arrival both depend on where the parcel is dispatched from.
Can I play Riot Games games on consoles and phones?+
Riot Games titles run on PC, PlayStation, Xbox and more. League of Legends and Teamfight Tactics cover PC, Apple devices and mobile, VALORANT is available on PC, PlayStation and Xbox, and Wild Rift sits on mobile, so coverage differs from title to title and it is worth checking the page for the specific game you have in mind.
What kinds of games does Riot Games make?+
Riot Games works across MOBA, strategy, shooter and more. League of Legends is the team battle title that anchors the range, Teamfight Tactics sits in auto strategy, VALORANT is the studio's first-person shooter and Legends of Runeterra is the card game where players build decks on the fly, with Wild Rift carrying the team battle format onto phones.
Which company do I actually buy from?+
Customers deal with Riot Games, Inc., the company named in Riot Games' terms of service. It was founded in 2006 to develop, publish and support its own games and is based in the United States, so the store runs through the studio behind the titles rather than through an outside retailer.
Can I cancel a Riot Games pre-order?+
Pre-orders are accepted, and the returns page lets buyers cancel one by contacting support until a set point before the item's shipping date. Once a parcel lands, the separate 45 day return window takes over, with opened collectibles and plush left out of it.
Sources
- merch.riotgames.com/en-gb/collectability-guide checked October 1, 2026
Backs: Brand or store
“In addition to our standard product development we aim to create special and limited products that help you -- the players -- celebrate moments and characters”
- merch.riotgames.com/en-gb/legal-info checked October 1, 2026
Backs: Headquarters
- merch.riotgames.com/en-gb/returns checked October 1, 2026
Backs: Pre-orders, Products, Return window
“Pre-order items may be canceled by contacting us up until a week prior to the item's shipping date.”
- merch.riotgames.com/en-gb/shipping checked October 1, 2026
Backs: Markets
“Americas (Fulfilled from the US) US ... Europe (Fulfilled from Netherlands) ... Asia & Oceania (Fulfilled from the US)”
- support.riotgames.com/hc/en-us checked October 1, 2026
Backs: Support channels
“Riot Support ... Submit A Ticket ... Reference Terms of Service”
- leagueoflegends.com/en-us checked October 1, 2026
Backs: Plan price per month, Price model
“League of Legends ... PLAY FOR FREE”
- riotgames.com/en checked October 1, 2026
Backs: Platforms
“League Of Legends windows apple; VALORANT windows playstation xbox; Teamfight Tactics windows apple mobile; Wild Rift mobile”
- riotgames.com/en/terms-of-service checked October 1, 2026
Backs: Legal entity
“you'll be contracting and dealing with Riot Games Inc.”
- riotgames.com/en/who-we-are checked October 1, 2026
Backs: Founded, Genres
“Riot Games was founded in 2006 to develop, publish, and support the most player-focused games in the world.”
Compiled from 9 source pages, checked October 1, 2026. We did not open an account.
Riot Games
Players on PC, console or mobile who also want Riot Games' own collectibles.